Training Videos

FAQ’s

• (Click here to expand and read our most frequently asked questions)
  

  • How often is data updated?
  
      The database is updated at least once a month. All numbers are scrubbed against the Do-not-call registry once a week.
  
  
  • Do you offer product support?
  
      Yes and it is completely free! Please contact our product support at 1.800.230.0573 (M-F/ 8am - 5pm Central).
  
  
  • Am I limited to how much I can search and download?
  
      No, you get unlimited downloads and searches for the life of your subscription.
  
  
  • Where do you get your data?
  
      The database comes from one of the three major credit bureaus merged with county assessor data and postal records.
  
  
  • What format do I get my leads in?
  
      You can download them as a .CSV or excel spreadsheet. We are compatible with many of the large insurance companies CRM systems.
  
  • Is this Data/Product exclusive to me?
  
      For the low price we charge for our data, it would be impossible to make it exclusive to only one person.
  
  
  • What does "Do-Not-Call Ready" mean?
  
      A Subscription Account Number (SAN) is an identification number indicating a yearly subscription to the Do Not Call (DNC) registry. Any organization that uses the telephone for consumer prospecting must register with the Federal Trade Commission (FTC) and receive a SAN.
  
  You cannot use the DNC feature in our products without a SAN.
  
  If you do not have one or if you log in and do not have access to the DNC feature, click here and follow the step by step instructions to register with the FTC.
  
  The SAN is free up to five area codes. After five, it is $55 per area code. Once you have your SAN, input it into your "My Account" information. This enables you to identify who you can include in your telemarketing. Call customer service for more info or questions at 800-230-0573.
  
  Cole Information uses the FTC National DNC database file to update it's database. Please note some states have their own DNC databases that are not shared with the FTC. Because of this it is important for any organization prospecting via the telephone to inform themselves about individual state DNC regulations.
  
  
  

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